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Knowledgeable Expertise • Compassionate Care

FREQUENTLY ASKED QUESTIONS

Below are a few of our most asked questions surrounding our professional services. 

How can I schedule an appointment for an exam?

Our Partnership with Advocate Health Care ensures that you can schedule and obtain an exam in a multiple locations, read by our professional radiology team. Central Scheduling for Advocate Christ can be reached at the following phone number: (708) 304-9500 and you can find other locations here: Advocate - Find a Location

Why did I receive a bill from the hospital and Integrated Imaging Consultants?

We often get questions from patients who recieved bills from both Integrated Imaging Consultants and the hospital or imaging clinic where their exam was performed. The bill from Integrated Imaging Consultants covers the radiologist’s interpretation of the exam and the report provided to the ordering physician. The bill from the hospital or imaging clinic is for the exam itself and the use of imaging equipment and technical services.  

How can I make a Payment or contact the Billing Department?

https://mydocbill.com/IIC

South Hub Radiology is a member of Integrated Imaging Consultants (IIC), a consortium of physician-led Chicagoland radiology practices with over 135 physicians and you will recieve a bill from IIC for the services South Hub provides. Our professional billing services are provided by Zotec Partners with online payment portal accessible through the link above, as well as payment by telephone and check.

Simply click on the “Pay My Bill” button to proceed to the secured Zotec site for payment or call 224-623-0291 for 24/7 payments.
If you have questions on your bill or would like to speak with an agent, please call between hours of 8am to 4pm CST.

Where can I Request Records?

To request patient records from Advocate, you will need to follow the process on their website: Advocate Health Care - Request Medical Records

For third parties requesting patient records from Zotec Partners, we have selected ChartSwap as an electronic processing partner to accommodate, track and invoice Attorney requests for Billing Documents and patient account information. We appreciate your patience while registering with ChartSwap.  We have found this service to improve processing time and efficiency for both the requestor and for us. All requests should be directed to www.ChartSwap.com  where you will be instructed on the process of registering and uploading requests.  Or you may call ChartSwap at (855) 879-7927.

Insurance Questions?

Understanding insurance coverage can be complex due to the number plans with particular benefits coverage. For specific inquiries regarding your policy, coverage, and deductibles, it’s advisable to contact your insurance carrier directly.

Your Rights and Protections Against Surprise Medical Bills

When you get emergency care or get treated by an out-of-network provider at an innetwork hospital or ambulatory surgical center, you are protected from surprise billing or balance billing. In these cases, you shouldn’t be charged more than your plan’s copayments, coinsurance and/or deductible.

For additional information, refer to Integrated Imaging Consultants - NSA

Interested in working at South Hub Radiology?

South Hub Radiology is a 100% physician-owned private practice, committed to transparency and equity in all aspects of our operations. Our radiologists are among the top performers in the nation, and we ensure their excellence is reflected in our pay structure. This commitment is backed by our dedicated executive team, administrative management, and board governance, which work tirelessly to guarantee that every radiologist is rewarded equitably based on their contributions.

If you are interested in joining our high-performing team, please send your CV to sohubradiology@gmail.com. We look forward to potentially welcoming you to South Hub Radiology, where your skills and dedication will be highly valued and rewarded.

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